FAQ's
Frequently Asked Questions
What areas do Medway Windows & Doors serve?
Medway Windows & Doors primarily serves homeowners in Kent and the surrounding areas, with a strong base in Medway.
What services do Medway Windows & Doors provide?
We offer a comprehensive range of window and door services from initial consultation, professional measuring, custom manufacturing, CERTASS certified installation, waste management, and even aftercare support.
What is the typical process for a window or door installation?
Our process follows a structured approach, starting with an initial consultation and needs assessment. We pride ourselves in not using pushy sales tactics which is all too common in the industry. We then proceed to product specification and custom manufacturing, which typically has a 2-4 week lead time. Finally, we coordinate delivery and professional installation, concluding with a quality assurance check and aftercare service.
Are your installations certified?
Yes, all our installations are CERTASS certified carried out by ‘Certified Competent’ installers (as per our certified competent profile page boasting over 500 validated reviews), ensuring compliance with building regulations and providing customers with peace of mind and professional guarantees.
What makes Medway Windows & Doors different from other companies?
We offer a complete end-to-end solution, providing complete project management from consultation to completion. We aim to be the best in the region by focusing on quality and building strong client relationships through a comprehensive & friendly service. Our focus is on delivering a quality premium experience, emphasising local expertise and professional standards. Additionally, our 25+ years of experience, 500+ positive reviews, and 10 year guarantee assures our customers that they’re in safe hands.
Do you offer guarantees or warranties on your products and installations?
Yes, our comprehensive service includes our 10-year guarantee and – depending on the product – additional manufacturer guarantees that cover both the product and installation, providing full peace of mind.
How long does a typical window or door installation take?
The duration of an installation varies depending on the project’s scope, such as the number of windows or doors and the complexity of the job. Our team coordinates delivery and fitting to ensure an efficient service. To know specific details for your project, be sure to get in touch and one of our team members will help with any information you need.
Do I need to obtain planning permission for new windows and doors?
Generally, you do not need planning permission to replace existing windows or doors. However, you should check if your property is in a conservation area or is a listed building, as there may be restrictions on designs or materials in such cases.
How can I get a quote for my project?
We encourage you to contact us for an initial consultation to discuss your needs and property requirements. We aim to provide a helpful and zero-pressure process to help you define your requirements and come to a decision on which services you need.

